Contact us
Product support: support@infinitebytelab.com
General inquiries: hello@infinitebytelab.com
We typically respond within 2–3 business days.
Send emailWhen contacting support, please include
- Product: Infinite IEP (Free) or Infinite IEP Pro
- Chrome version and operating system
- A short description of the issue (redact student names in screenshots)
- Whether you use Bring Your Own Key (BYOK)
Common topics
- How do I set up my API key? (Free)
- Open the side panel → Settings → paste your Gemini API key from Google AI Studio → Save. Keys are session-only.
- Is student data stored on your servers?
- No. In BYOK mode, text goes from your browser to your chosen AI provider. See Privacy.
- Does Infinite IEP replace SEIS?
- No. It is a drafting assistant. Copy results into your official IEP system after review.
- How do I get Infinite IEP Pro?
- Email support@infinitebytelab.com with subject “Infinite IEP Pro”. Online checkout is not available yet; we will reply with access options.